Ordering is easy as all my items are ready to ship. Simply select your item, place it in your cart and proceed to checkout. We reserve the right to cancel an order if the incorrect price has been charged.
All my items are ready to ship and will be sent within 2-3 business days once payment has cleared. Orders within New Zealand are sent via NZ Post. Tracking is at buyer's request.
International items are sent via standard Airmail, uninsured. I cannot be held responsible for items that go missing in the post.
I am not responsible for any duties, tax, surcharges, brokerage or any other charges which may be imposed upon you at the destination.
We are not responsible for delays due to orders being held in customs. Most international destinations take between 6 to 14 business days to arrive.
I am happy to refund or exchange items provided the item is returned in a resaleable condition. The yarn must be returned within 7 days, in same condition as sold, i.e. I cannot accept yarn that has been wound into a ball or cake. Buyer is responsible for all postage costs.
When placing an order with purplesprouting.com we only collect the data needed to complete the order and contact you in case there is a problem. Your data is stored either on our order system (Wix) or if you placed your order on Etsy your data is stored on Etsy.
Your data is password protected can only be accessed by Paula at Purple Sprouting. is a secure domain with an SSL certificate.
We will not pass your data to any third party and it is not used for any other purpose. By law we must keep a record of your order for tax purposes.